FAQ
Frequently Asked Questions
Answers to common questions about booking requests, delivery, setup, and policy requirements.
What is your Site Requirements (Tents)?
Installation surface must be level and clear. Underground utilities must be disclosed prior to staking. If site is unsuitable upon arrival, rental company may cancel without refund.
What is your Weather Policy?
Tents are temporary structures and are not designed to withstand severe weather. Client assumes full responsibility for monitoring weather conditions. Tents must be evacuated in high winds (typically 35+ mph), lightning, or severe storms.
What is your Linen (Tablecloth) Policy?
Linens must be shaken free of food and debris before stacking. Wax, burns, paint, permanent stains, or mildew will result in replacement charges. Client must not place damp linens in bags or containers.
What is your Care, Damage & Loss?
This policy covers damage, theft, and loss. Client assumes full responsibility for equipment from delivery until pickup. Full replacement value will be charged if items are not returned.
What is your Delivery & Pickup?
Delivery and pickup times are estimated. Delivery the day before an event is not guaranteed and is strictly subject to the rental company's booking schedule. Scheduled delivery and pick up times are subject to additional fees. Equipment must be accessible at scheduled pickup time. Tables and chairs must be stacked, or additional breakdown fees may apply.
What is your Indemnification & Liability?
Client agrees to indemnify and hold harmless the rental company from all claims, injuries, damages, losses, weather related damages, injury due to misuse, underground utility damage(if not disclosed) arising from use of rental equipment. Liability shall not exceed total rental amount paid.
How does the booking process work?
Submit your booking request with the event date and specifics. We review availability, send the rental agreement, then send a payment link for your deposit and/or final payment. Your rental equipment is considered reserved only when payment is received and we confirm that your event date is still available.
How are delivery fees calculated?
Delivery pricing is distance-based. 0–10 miles: $50; 11–20 miles: $100; 21–30 miles: $150. For over 30 miles, please contact us for quote.
Do tent setup fees apply separately?
Yes. Setup support is priced by tent size. 10x20 Pop-Up: $50; 20x26 Frame: $100; 20x40 Frame: $150. Set up fees do not include setting up or breaking down tables and chairs. Additional set up fees apply if you need tables and chairs set up and/or broken down.