Frequently Asked Questions

Installation surface must be level and clear. Underground utilities must be disclosed prior to staking. If site is unsuitable upon arrival, rental company may cancel without refund.

Tents are temporary structures and are not designed to withstand severe weather. Client assumes full responsibility for monitoring weather conditions. Tents must be evacuated in high winds (typically 35+ mph), lightning, or severe storms.

Linens must be shaken free of food and debris before stacking. Wax, burns, paint, permanent stains, or mildew will result in replacement charges. Client must not place damp linens in bags or containers.

This policy covers damage, theft, and loss. Client assumes full responsibility for equipment from delivery until pickup. Full replacement value will be charged if items are not returned.

Delivery and pickup times are estimated. Delivery the day before an event is not guaranteed and is strictly subject to the rental company's booking schedule. Scheduled delivery and pick up times are subject to additional fees. Equipment must be accessible at scheduled pickup time. Tables and chairs must be stacked, or additional breakdown fees may apply.

Client agrees to indemnify and hold harmless the rental company from all claims, injuries, damages, losses, weather related damages, injury due to misuse, underground utility damage(if not disclosed) arising from use of rental equipment. Liability shall not exceed total rental amount paid.

Submit your booking request with the event date and specifics. We review availability, send the rental agreement, then send a payment link for your deposit and/or final payment. Your rental equipment is considered reserved only when payment is received and we confirm that your event date is still available.

Delivery pricing is distance-based. 0–10 miles: $50; 11–20 miles: $100; 21–30 miles: $150. For over 30 miles, please contact us for quote.

Yes. Setup support is priced by tent size. 10x20 Pop-Up: $50; 20x26 Frame: $100; 20x40 Frame: $150. Set up fees do not include setting up or breaking down tables and chairs. Additional set up fees apply if you need tables and chairs set up and/or broken down.

Yes! We use only the highest quality solution for our foam. It’s bio-degradable, non-staining, non-toxic, and hypoallergenic! It’s also safe for babies, pets, the environment including lawns and gardens. Our foam is made up of Sodium Lauryl Sulfate, Glycerol & Water. These are also the main ingredient used in things like shampoo, dish soap, and even toothpaste but without the additional chemicals and perfumes. Sodium Lauryl Sulfate (SLS), a cleaning agent and surfactant, is an ingredient in many personal care and cleaning products. SLS is derived from natural sources like coconut and palm kernel oil. Multiple scientific bodies have reviewed SLS as an ingredient in personal care and cleaning products and determined its typical use in these applications to be safe for both consumers and the environment. The U.S. Food and Drug Administration (FDA) includes SLS on its list of multipurpose additives allowed as a direct food additive. For more information on SLS please visit. https://www.chemicalsafetyfacts.org/sodium-lauryl-sulfate/ Glycerol, sometimes referred to as glycerin, is sugar alcohol widely used in a variety of personal care products, including toothpaste, hair conditioner, cosmetics, and moisturizers. The U.S. Food and Drug Administration (FDA) is the primary regulator of over-the-counter products and food packaging materials. FDA has approved glycerol for use as an additive to food packaging materials. Glycerol also has been approved for use in skincare products. FDA has placed glycerol on its Generally Recognized as Safe List. For more information on Glycerol please visit. https://www.chemicalsafetyfacts.org/glycerol/