Frequently Asked Questions

Installation surface must be level and clear. Underground utilities must be disclosed prior to staking. If site is unsuitable upon arrival, rental company may cancel without refund.

Tents are temporary structures and are not designed to withstand severe weather. Client assumes full responsibility for monitoring weather conditions. Tents must be evacuated in high winds (typically 35+ mph), lightning, or severe storms.

Linens must be shaken free of food and debris before stacking. Wax, burns, paint, permanent stains, or mildew will result in replacement charges. Client must not place damp linens in bags or containers.

This policy covers damage, theft, and loss. Client assumes full responsibility for equipment from delivery until pickup. Full replacement value will be charged if items are not returned.

Client or responsible adult must be present. Equipment must be accessible at scheduled pickup time. Additional labor fees may apply if equipment is moved or inaccessible.

Client agrees to indemnify and hold harmless the rental company from all claims, injuries, damages, losses, weather related damages, injury due to misuse, underground utility damage(if not disclosed) arising from use of rental equipment. Liability shall not exceed total rental amount paid.

Submit your booking request with the event date and specifics. We review availability, send the rental agreement, then send a payment link for your deposit and/or final payment.

Delivery pricing is distance-based. 0–10 miles: $50; 11–20 miles: $100; 21–30 miles: $150. For over 30 miles, please contact us for quote.

Yes. Setup support is priced by tent size. 10x20 Pop-Up: $50; 20x26 Frame: $100; 20x40 Frame: $150.